At Hifi Internet, we are committed to providing reliable and high-quality Internet, TV, and Phone services. We understand that sometimes plans may need to change, and we aim to make the refund and cancellation process as transparent and hassle-free as possible.
You may cancel your Hifi Internet services at any time by contacting our customer service team at +1 (866) 784-4584. Cancellations must be requested at least 7 days before your next billing cycle to avoid charges for the upcoming month.
Refunds may be granted under the following conditions:
If your service included leased equipment (modems, routers, etc.), you are required to return the items within 15 days of cancellation. Failure to do so may result in additional charges.
Approved refunds will be processed within 7–10 business days from the confirmation date. Refunds will be issued to the original payment method used during the transaction.
To initiate a refund or cancel your service, please call our customer service at +1 (866) 784-4584 or email us at support@hifiinternet.com.
Hifi Internet reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Please check this page periodically for any changes.
By subscribing to our services, you acknowledge and agree to the terms outlined in this Refund & Cancellation Policy.
